Frequently Asked Questions

Yes! We are fully licensed in the state of Illinois, bonded, and carry comprehensive general liability insurance and workers' compensation coverage to protect both our team and your property. Please contact us if you require additional information. 

We provide a five-year warranty on workmanship. This warranty covers the installation of the shingles and other roofing materials as specified in this contract. It does not cover damage caused by circumstances beyond our control, such as severe weather, natural disasters, or improper maintenance.

We will remove the shingles and underlayment all the way down to the decking to ensure there is no water damage. If we discover any damage to the previous roofing system, a solution will be discussed prior to moving forward.

Ice and water shield (or barrier) is an underlayment that is applied on the areas of your roof that are vulnerable to ice dams, which are caused by melting snow that refreezes and prevents water from draining off of the roof. The water that backs up behind the dam can leak into a home and cause damage to the roof decking and other interior surfaces of your home. The Pinnacle standard is to apply ice and water shield at the eaves and valleys of every roof great than 3/12 slope, and additional vulnerable areas as needed.  

Most homes will be completed in one day. For larger, more complex, or steeper pitch roofs, an additional day or two will likely be required. This will be discussed prior to installation, however, please ask if you have questions! 

A roof should have one square foot of net ventilation area for every 150 square feet of attic floor space. We primarily install ridge vent, however we recognize this is not always the best solution for every home and will discuss alternatives when necessary. 

We recommend the following for a safe and smooth roofing process for all: 

• an alternate plan to park your vehicles on the street -move any lawn decorations or patio furniture away from the house 
• take appropriate measures to protect any valuable items in your garden, i.e. statues, planters, etc.
• secure your pets and clear the area of pet waste if possible 
• unlock gates and/or remove any obstructions for ladders to access the roof  

Additionally, while we will take all reasonable precautions, we are not responsible for damage to, or inability to reuse, existing gutters/guards, particularly if they are old or improperly installed. 

You can plan to be home during the roof installation. However, it can be very noisy, and could be disruptive if you have a young child or work from home. You are not required to be at home. 

If possible, the roofing material will be delivered directly onto the roof via boom truck, which is perfectly safe! It saves time, is more organized, and it keeps piles of shingles out of your yard and driveway. It’s much safer for the crew as well. We will ask to use your driveway for this delivery, and you will get an email reminder the day before. If this is an issue, please let us know beforehand and we will make alternative arrangements.

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